CIS-CSM RELIABLE EXAM ANSWERS | CIS-CSM VALID DUMPS FREE

CIS-CSM Reliable Exam Answers | CIS-CSM Valid Dumps Free

CIS-CSM Reliable Exam Answers | CIS-CSM Valid Dumps Free

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Tags: CIS-CSM Reliable Exam Answers, CIS-CSM Valid Dumps Free, CIS-CSM Latest Questions, CIS-CSM Test Certification Cost, CIS-CSM Reliable Braindumps

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an assessment designed for professionals who specialize in ServiceNow and customer service management. CIS-CSM exam is intended to validate the knowledge, skills, and expertise of implementation specialists in this field. The ServiceNow CIS-CSM Certification Exam is geared towards IT professionals and project managers who are responsible for implementing customer service solutions on the ServiceNow platform.

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam consists of 60 multiple-choice questions that must be completed within 90 minutes. CIS-CSM Exam is conducted online, and candidates can take it from anywhere in the world. To pass the exam, candidates must score at least 70%. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years, after which the candidate must recertify to maintain their credentials.

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ServiceNow CIS-CSM Valid Dumps Free - CIS-CSM Latest Questions

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q44-Q49):

NEW QUESTION # 44
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

  • A. User Criteria
  • B. ACL
  • C. Data Policy
  • D. Knowledge Product Entitlements

Answer: D


NEW QUESTION # 45
Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

  • A. Experience
  • B. Skills
  • C. Shifts
  • D. Capacity
  • E. Availability
  • F. Products

Answer: B,C,D,E


NEW QUESTION # 46
What is required to enable the Follow the sun field on the Customer Service Case form?

  • A. The value property on the form must be set to true and the field added to the case form
  • B. The plugin 'com.snc.csm_time_recording' needs to be activated
  • C. The value property on the form must be set to true
  • D. Nothing, it is a standard field

Answer: A

Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.html


NEW QUESTION # 47
Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

  • A. Partners
  • B. Contacts
  • C. Individuals
  • D. Accounts

Answer: C


NEW QUESTION # 48
Which of the following are best practice with regard to data imports? (Choose two.)

  • A. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
  • B. When importing to multiple instances import to each instance separately.
  • C. Images embedded in Knowledge Articles should be uploaded separately
  • D. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.

Answer: B,C


NEW QUESTION # 49
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