RELIABLE GCX-SCR MOCK TEST, LATEST GCX-SCR DUMPS FREE

Reliable GCX-SCR Mock Test, Latest GCX-SCR Dumps Free

Reliable GCX-SCR Mock Test, Latest GCX-SCR Dumps Free

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Tags: Reliable GCX-SCR Mock Test, Latest GCX-SCR Dumps Free, Valid GCX-SCR Exam Questions, GCX-SCR Exam Topics, Original GCX-SCR Questions

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Latest GCX-SCR Dumps Free | Valid GCX-SCR Exam Questions

Constantly updated multiple mock exams with a great number of questions that will help you in better self-assessment. Memorize all your previous Genesys Cloud CX: Scripting Certification (GCX-SCR) exam questions attempts and display all the changes in your results at the end of each Genesys GCX-SCR Practice Exam attempt. Users will be able to customize the GCX-SCR practice test software by time or question types. Supported on all Windows-based PCs.

Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 2
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 3
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Genesys Cloud CX: Scripting Certification Sample Questions (Q24-Q29):

NEW QUESTION # 24
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

  • A. The script is assigned to an outbound dialing campaign.
  • B. The script is shared with other administrators.
  • C. The script is locked for editing.
  • D. The script contains critical information.

Answer: A

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.


NEW QUESTION # 25
What property should you enable for a variable whose value is to be saved to external storage?

  • A. External
  • B. Custom
  • C. Output
  • D. Input

Answer: C

Explanation:
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.


NEW QUESTION # 26
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  • A. Blind Transfer
  • B. Invoke Secureflow
  • C. Consult Transfer
  • D. Schedule Callback

Answer: C

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.


NEW QUESTION # 27
Select the categories of Prompts in Architect. (Choose two.)

  • A. Menu
  • B. System
  • C. User
  • D. Data

Answer: B,C

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.


NEW QUESTION # 28
You can modify the data type of a variable once it has been created.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent errors that might occur if a variable's type were changed after it was already in use. Variables in Genesys Cloud CX scripting are strongly typed, meaning the type of data they hold is fixed upon their creation.
To change the type of a variable, you would need to create a new variable with the desired type and then use that instead. This ensures that the script's logic remains consistent and avoids runtime errors that could arise from unexpected data types.
This behavior is consistent with best practices in many scripting environments where strict typing is enforced to maintain stability and predictability in scripts.
For more details on variable handling in Genesys Cloud CX, you can refer to Genesys Cloud CX Scripting documentation that explicitly states these constraints to help developers write more reliable and error-free scripts.
References:
* [Genesys Cloud CX Scripting Documentation]


NEW QUESTION # 29
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